U-Haul Moving & Storage of Timberlake - Reliable Movers and Packers at 7401 Timberlake Rd, Lynchburg, VA, 24502 (2024)

Services Provided by This Company

Great service. Staff spend too much time whitening about young staff employees

UPDATE: I sent a letter to Uhaul's corporate location about my concerns. I was contacted by Jeffrey, who is a marketing manager in the Virginia area. He was very apologetic and understanding and was very fair as we talked about what appropriate compensation would be. If I were rating my experience with him, I would give him 5/5 stars. I am keeping my 2/5 stars rating for the location, because I still have never been contacted by the location.
My wife and I picked up our Uhaul from this location to move to Utah. My experience with Uhaul was overall negative as we had problems both before and after pick up. We originally reserved a 15' truck. The day before our pickup date I updated the insurance online. I noticed that there was a “discount” in the billing that increased our price. I called Uhaul for 2 hours and was redirected between multiple Uhaul representatives without any answer. While I was on the phone, I received a call from a Uhaul representative who informed me that there had been a “glitch in the system” that took me off of my reservation and that there were no available trucks for 100-200 miles. She stated that “I should have called instead of updating the insurance online.” Upon further review she was able to find a 10' truck for us to use and gave us a $100 refund for the change. This change was a very stressful alteration less than 24 hours before our travel date.
One positive in our experience was when we picked up our truck, the man who helped hook the trailer and uhaul was very kind and knowledgeable. He is the reason this review is not 1/5 stars.
After I picked up the truck and we loaded our supplies in it, I got a notification on the dashboard that one of my tires had low pressure. This tire was slowly leaking and that day we stopped around 6 times to fill up the tire with air. After the third stop we initiated “immediate” roadside assistance. At first we were able to drive about an hour between stops, but by the end of the night we were stopping every 15-20 minutes We attempted to use fix a flat, which was unsuccessful in fixing the tire. We eventually stopped around 11 pm 2 hours short of our first night's destination, which made us miss our reserved hotel. Despite requesting Uhaul “immediate” roadside assistance in the early night, we did not have someone come to fix our tire until 1:30 AM.
The next morning that same tire was leaking again after they came to fix it. Uhaul then sent someone who replaced the rim and the tire, which fixed that problem. Because of that wait, we stopped around midnight, again missing a second reserved hotel.
The third day we drove 14 hours to make up lost time and made it in around 11 pm at our reserved hotel. As I was pulling into the hotel I got a notification that another tire had low pressure. That tire had to be fixed the next morning. This Uhaul roadside assistance representative was quick and helpful.
Upon arriving to our destination, we filed a customer action file for a partial refund due to the money, time, and danger these issues caused us. About a week later I received a $50 refund that was supposed to close the file. We called customer service to reopen the file since these delays cost us at least $200. In addition, it created a great amount of stress and put us in increased danger driving on a tire that had low pressure across the country. Since the time of reopening the file I have called customer service and messaged the location directly without any response from the location. It has been almost 4 weeks since we arrived at our destination without any further refund or acknowledgement. I will update this review if we receive any message from the location.

One guy should have been fired when disrespecting my wife

IF YOU COME HERE, YOU GOTTA GET KASH TO HELP YOU OUT, HE WILL GET YOU RIGHT WITH NO BS OR GAMES, MANS HERE FOR YOU!!!